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After the Ruhr West University of Applied Sciences became the target of a cyber attack, the systems were temporarily and completely disconnected from the network. So far, the analyses have shown no signs of data loss or data encryption. The internal and external IT experts are working at full speed to restore the systems.
Technical services such as Moodle, eCampus and email are gradually being reactivated. As work on the digital infrastructure of the university is ongoing, there may still be occasional disruptions. If a service is temporarily unavailable, please wait and try again at a later time. Longer-term outages will be communicated centrally.
+++eCampus is available +++ Eduroam available +++ Information about exams online +++ Current exam schedule online +++
INFOS ABOUT PASSWORD RESETS THAT ARE STILL OPEN
As announced, for all students and employees who were unable to participate in the password reset promotion in Week 7, there will be an additional reset offer from February 28 through April 14, inclusive.
Please be prepared: The new password must be at least 12 characters and contain lowercase and uppercase letters, numbers, and special characters.
Password reset for students: The password reset for students takes place in the library | Campus Mülheim, 3rd floor, from Monday to Friday from 8 a.m. to 8 p.m. and Saturday from 10 a.m. to 4 p.m..
At the same time, students have the opportunity to obtain the NRW-Ticket - during the opening hours of the Service Management in the Student Service Centre Mülheim!
Please note that you will have to identify yourself uniquely in order to receive your new password. It is therefore essential that you bring the following with you:
Photo ID (identity card, passport)
university identification (user name)
matriculation number
proof of payment of semester fee (required for NRW-Ticket)
Without this data, it is NOT possible to reissue the password.
Students who cannot come to campus in person (e.g. because of a semester abroad), please contact hrw-servicemanagement@mailbox.org for individual solutions, stating the reason.
Password reset for employees:
Monday through Friday from 09:00 to 14:00 hrs.
in the Personnel Service on the Mülheim Campus, Building 03, Room 03.03.188.
External lecturers are excluded from this regulation. You will be informed promptly by mail from the Personnel Service. In case of problems or queries, please contact personalservice@hs-ruhrwest.de.
Please note that you have to identify yourself unambiguously for the reassignment of the password. It is therefore essential that you bring the following with you:
Photo ID (identity card, passport)
university identification (user name)
LBV number (can be found e.g. on your salary slips)
Without this data, it is NOT possible to reissue the password.
Information about the activation of services
The IT experts are working step by step to restore the services and systems. On this page, employees and students can find out when which service/system will be available again. More Information...
FAQs and information for employees
This is where HRW employees, faculty, student employees get updates. Also, this page answers the most frequently asked questions. More Information...
FAQs and information for students
When can I access Moodle again? Will exams be postponed? What about the deadlines for bachelor theses or internship reports? More Information...